Q: Do the subscription membership plans include the same seasoned firewood mix we are used to receiving from you?
A: Yes — every plan includes our exclusive perfectly-seasoned firewood blend - available only from Charlotte Firewood.

Q: What is the cost for each membership plan?
A: Membership pricing is customized - based on a combination of your home's map location, stacking-area access characteristics / requirements, and your specific service preferences.

Q: Can I sign up any time of year as a member?

A: Yes - As long as membership spaces are available you can sign up any time of the year. We regularly make adjustments to the number of open enrollment spots as capacity expands, but they can go quickly so it's generally a great idea to let us know you're ready as soon as you decide to upgrade.

Q: Do members receive priority service?
A: Yes - Our middle and highest tier Firewood Elite™ and V.I.P. Unlimited™ members receive Priority Service during storm emergencies, holidays, and other high-demand periods. With over 2 million people in the region, you can set yourself apart by securing an extremely valuable position - for when timing matters most.

Q: Can I buy someone a Membership as a gift?
A: Absolutely - we believe that a perfectly-seasoned monthly firewood delivery subscription from Charlotte Firewood is great for a unique birthday gift idea, wedding gift idea, housewarming gift, Christmas gift, and more!

Q: Can I cancel or pause my membership during months when I don't plan to be ordering firewood?
A: Pausing and re-starting your membership is not one of the available options. Our plan members have full 12-month contracts whose early cancellation policy involves a mandatory fee - based on several common-sense factors.

Q: Can I still order one-time deliveries?
A: Absolutely — membership is optional, and one-time stacked firewood deliveries are always available. Members can even add on extra discounted stacks throughout the year as-needed after using up their plans' included stacks.